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Start a ChatEverything you need to know about our services, the prices, and the terms of use.
1. Why has my credit card been charged?
If you have ordered/purchased a product or subscribed to a service on a
5-days trial basis for
€2.00, we suggest that you check
your latest bank statement to see the transaction - any transaction from us
is managed with 3D Secure technology.
2. Cancel your membership.
You are free to cancel your subscription at any time. There is no
mandatory membership period. If you wish to terminate your membership
all you have to do is click on the My Account tab. Once your
subscription has been cancelled, no further charges will be made to your
card. Cancellation does not, however, affect other services and/or
benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your
subscription to a service within the first 24 hours after having
registered the account. If you wish to terminate your membership before
the aforementioned lock period, please contact customer service
directly. If you choose to not cancel your membership before the end of
your trial period,
then your trial membership will turn into a basic membership
automatically and your card will be charged at the standard
subscription price of:
After you have cancelled your membership, no further charges will be
made to your card. Keep in mind you can always reactivate your
membership or register a new service account at any time. Terminating
your membership does not affect other enabled services on your
mywelbeinghub.com user account for the period that have
been charged already. mywelbeinghub.com will send you a
notification of cancellation to the E-mail address indicated when you
opened the account. Lost or non-delivered receipts do not annul the
validity of your request for cancellation. This is based solely upon the
information stored in the mywelbeinghub.com customer
database.Nevertheless, it is your sole responsibility as a customer to
enter a valid E-mail address. It is also your responsibility as a
customer to check for E-mails that have been redirected to your
spam-folder. Please contact customer service if you need more
information on how to prevent these types of errors in E-mail delivery.
| Membership price: | Renewal duration: |
|---|---|
| €69.00 | Every 30 days |
| €45.00 | Every 30 days |
| €20.00 | Every 14 days |
3. I'd like to request a refund. What is your policy?
The trial subscription price is non-refundable and we do not make
refunds for incomplete monthly subscriptions. We may, however, at any
time and for any reason decide to grant a refund, discount or exclusive
benefit to a subscriber. The amount and terms linked to the refund in
question, and the decision to grant such a refund, is at our sole
discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your mywelbeinghub.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the mywelbeinghub.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your mywelbeinghub.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the mywelbeinghub.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
4. Why has my credit card been charged immediately after subscribing to the service?
If you wish to access our service, you must first pay the amount of
€2.00 for a
5-day trial period. The trial period amount is
non-refundable from the moment you start using the service. You may
still apply for a refund if the service hasn't been activated.
5. I have a trial period subscription but my card was charged twice. Why?
Our service includes a 5-day subscription
trial version of €2.00 with
a fixed trial period. After the duration of the trial period is over,
your subscription is automatically extended into a basic subscription
plan according to our Terms of Services, to which you have agreed. By
terminating your subscription before the trial ends, you will avoid this
from happening. In order to cancel your account, please contact us
immediately.
6. How may I contact you?
Our customer service is open 24/7 all year round and
can be accessed through E-mail, chat and phone. We suggest that your
first point of contact is via E-mail. In case you are trying to contact
us through the chat service and have connectivity issues, please send us
an E-mail and a customer support representative will contact you as soon
as possible.
7. What can I expect after terminating my subscription?
After you have terminated your subscription no further charges will be
made to your card. Any information stored about you is deactivated
according to our service's GDPR policy. If you wish to get a refund, you
must NOT have activated or used the service. All personal data can be
erased upon request.
8. I just registered to your service but have yet to receive any login data. What should I do?
An introductory E-mail with all your login information has been sent to
the E-mail address used when you opened the account. We recommend you
check your spam and trash folder. If you still have trouble finding it,
please contact our customer support.
